Privacy Policy
Privacy Policy for Castaway Holiday Apartments
Last Updated: 8th November 2024
At Castaway Holiday Apartments, we are committed to protecting the privacy of our guests and ensuring that your personal information is handled responsibly and transparently. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information.
- Information We Collect
We collect personal information necessary to provide you with our accommodation services, manage your booking, and enhance your experience with us. This information may include:
- Contact Information: Name, address, email, phone number
- Identification Information: Driver’s license or passport details, if required
- Booking Information: Stay dates, preferences, and other details related to your booking
- Payment Information: Credit card details, billing information, and any other payment related data
- Feedback and Communication: Comments, reviews, and other information you share with us
- How We Collect Information
We collect personal information directly from you through:
- Booking forms and online reservations
- Telephone or email communications
- Social media or third-party booking platforms
- In-person interactions during your stay
- Purpose of Collecting Information
We collect and use your personal information to:
- Manage your booking and provide accommodation services
- Process payments and refunds
- Respond to inquiries and communicate important information regarding your stay
- Improve our services and enhance your experience
- Comply with legal requirements or respond to legal processes
- Disclosure of Personal Information
We do not disclose your personal information to third parties except as necessary to:
- Facilitate payment processing or booking management
- Comply with legal obligations or enforce policies
- Manage third-party service providers who assist in our operations, such as cleaning, maintenance, or online booking services
Any third parties who access your information must adhere to privacy and confidentiality obligations consistent with this Privacy Policy.
- Data Security
We take all reasonable measures to secure your personal information against unauthorised access, use, or disclosure. This includes secure data storage and transmission methods. While we strive to protect your data, please note that no method of electronic transmission or storage is entirely secure.
- Your Rights and Choices
You have the right to:
- Access the personal information we hold about you
- Request corrections to any inaccuracies
- Withdraw your consent to marketing communications
- Lodge a complaint if you believe we have breached the Australian Privacy Principles To exercise these rights, please contact us using the details provided below.
7. Cookies and Tracking Technologies
Our website may use cookies to improve user experience and analyse site traffic. You can manage cookies through your browser settings; however, disabling cookies may impact certain functionalities of our website.
- Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website.
- Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Castaway Holiday Apartments
12 Harvey Street, Strahan TAS 7468
Phone: (03) 6471 7400
Email: admin@castawaystrahan.com.au