Terms of Service
Terms of Service for Castaway Holiday Apartments
Last Updated: 8th November 2024
Welcome to Castaway Holiday Apartments! By booking a stay with us, you agree to abide by the following Terms of Service. These terms apply to all bookings and interactions with our property, so please read them carefully.
- Booking and Payment
1.1 Booking Confirmation: A booking is only confirmed once payment details have been provided and you have received a confirmation email from us.
1.2 Payment Policy: We accept Visa, Mastercard and EFTPOS card payments. All payments must be made in full at check-in.
1.3 Rates and Charges: Rates are subject to change and may vary depending on the booking date, season, and any applicable promotions. Additional charges, such as for damages or cleaning beyond standard requirements, may apply and will be notified as necessary.
- Cancellation and Refund Policy
2.1a Cancellations pertaining to Direct Bookings:
There is a 48-hour cancellation policy whereby no charge is made to the credit card providing we are given a minimum of 48 hours’ notice of cancellation or amendment, prior to check-in date.
Less than 48 hours’ notice, prior to check-in date, incurs a charge equivalent to one night’s stay. Less than 24 hours’ notice, prior to check-in date, incurs the full cost of the booking.
All cancellations must be advised by email to info@castawaystrahan.com.au from the guest – our confirmation of cancellation will then be sent out to the guest for their record, in case of dispute.
2.1b Cancellations pertaining to Bookings through Third Parties:
Please refer to the Third Parties’ Terms and Conditions
2.2 Changes to Bookings: Any changes to your booking must be requested at least 2 days prior to your check-in date and are subject to availability and management approval.
2.3 No-Show Policy: Failure to check-in on the scheduled arrival date without prior notice may result in the cancellation of the reservation without refund.
- Check-In and Check-Out
3.1 Check-In: Check-in is available from 2:00pm on your arrival date. Early check-ins are subject to availability and may incur additional fees.
3.2 Check-Out: Check-out time is 10:00am on your departure date. Late check-outs may incur additional charges unless pre-arranged and approved by management.
3.3 Identification Requirements: Guests may be asked to provide identification upon check-in to confirm the booking.
- Guest Responsibilities
4.1 Respecting Property and Other Guests: Guests are expected to respect Castaway Holiday Apartments’ property, staff, and other guests. Any damage, excessive noise, or disruptive behaviour may result in termination of your stay without refund.
4.2 Maximum Occupancy: Each apartment has a maximum occupancy of 4 people, which must be adhered to unless otherwise approved by management.
4.3 Smoking and Pets: All apartments are non-smoking. Any evidence of smoking in the apartments may result in cleaning fees. Pets are not permitted.
- Liability and Damages
5.1 Damage to Property: Any damages to property, furniture, or fixtures during your stay will be charged to the payment method on file or requested as an additional payment upon request.
5.2 Guest Liability: Castaway Holiday Apartments is not liable for personal injury, damage, or loss of personal belongings incurred during your stay, except as required by law.
5.3 Force Majeure: We are not liable for events outside our control that may impact your stay, such as natural disasters, travel disruptions, or government regulations. In such cases, we will work with you to reschedule or modify your booking as needed.
- Privacy
Your personal information is managed in accordance with our Privacy Policy, which outlines how we collect, use, and protect your data. By staying with us, you agree to this policy.
- Code of Conduct
7.1 Compliance with Laws and Policies: Guests must comply with all local laws, as well as any policies set by Castaway Holiday Apartments, during their stay.
7.2 Health and Safety Compliance: Guests are required to observe any health and safety guidelines, as mandated by local authorities.
- Amendments to Terms
We reserve the right to update or modify these Terms of Service at any time. Any changes will be posted on our website and, where applicable, communicated to you prior to your stay.
- Contact Us
For any questions regarding these Terms of Service or your booking, please contact us at:
Castaway Holiday Apartments
12 Harvey Street, Strahan TAS 7468
Phone: (03) 6471 7400
Email: info@castawaystrahan.com.au